Malaysian airline Essay Example for Free

Malaysian airline EssayPurposes In oecumenical, a signs constitution of Airlines telephoner might be very cardinal in the eye of heap (society). In fact, fall guy is knock over as a promise to customers setting up expectations and with a strong brand it deliver on what it promises by the development of a strong study (Aaker 2009, p. 3). This approach seems particularly well suited to the nature of Airlines Company, in which their brands character as image keep be describe as a very important aspect. The goal of this acquire is to assess and analyses on the implication of accident to the reputation of Malaysia Airlines (MAS). In this project, I leave alone explore how the reputation of MAS is affected, aft(prenominal) the accident on 8 litigate 2014 (BBC 2014). In particular, I go forth focus on how MASs reputation and brand is significantly damaged by the disappearance of Flight MH370 and how to fix and course their reputationand brands image after the acciden t happen. Therefore, the questions arise on how to convince and ensure the safety of MAS in their future operations. Also, the study leave examine, test and attempt to measure the trust level of a customers opinion (the situational approach) towards MAS reputation after the calamity occurred.Background In this age, reputation and brand is become one of essential part of business environment. According to Brigham (2010) claims a businesss most valuable asset is its good name, brand and reputation, as a result brand reputational value is irreplaceable and company must protect it (Brigham 2010, p. 1). Hence, the accident on Flight MH370 is apparently affected the brand and reputation of MAS. As a result, I choose this topic, since it was the current issue in the eye of people around the world, due to the Malaysia Airlines Flight MH 370 went lacking(p) slight than an hour after take off. Also, the other reason Im interested to select this issue, because I believe this accident will give a huge impact which can tarnish to the business reputation of MAS. Thus, this topic is important issue now, because it not just involves the company itself, but it related to internationalist accident. Further more than, I will conduct my study in a literature review, observe the ecumenic people discussion regarding MH370 Flight incident, and take a keep abreast and reference randomly in Sydney closely the mystery of disappearance of MH370.Scope I will engage in literature review, in methodicalness to hoard up secondary data which is available on the news over a six-week period, from 1 April to 13 May 2014 for approximately 6 hour per week. I will typically observe the discussion of general people regarding the mystery of missing knock off MH370 and stay around ten to fifteen minutes in order to observe other people perspectives in the mien they talk, feel and express rough MAS reputation after the accident occurred. On whatsoever days I whitethorn come at other tim es of the day for survey. In this case, I will make a questionnaire regarding the people perspectives generally of MAS reputation after the MH370 Flight incident. This questionnaire will be given to a random people whom I meet in Sydney (city area) and I will distribute the questionnaire also by email and other social networking sites. Moreover, I will schedule structuredinterviews, but I will interview randomly to a general people in Sydney as informal question regarding their opinion and judgement about MAS reputation after the missing plane MH370, as needed to clarify and provide insight perspective of MAS reputations value into specific conversations.Theoretical framework I will be guided most generally by the concept of branding in the International merchandise field, since branding is develop a company reputation in long term and it may be consider as one of the most important decisions made by selling managers (Kohli, 1997, p. 206). The concept of branding leads to build a reputation in the mind of consumer as company image (identity) as seen from the outside and it about company brand is who they are, what is their strength, integrity and reputation, so its not simply on how company logo is displayed, but or else than that, it involves the emotional and intellectual response to tar take in audiences (Stine 2008, p. 2). The corporeal reputation can be consider as corporate image which is content identify, image, prestige, goodwill, esteem and standing (Wartick2002 as cited in Dolphin 2004, p. 81). Also, the corporate reputation is most influenced by the actions of an organization rather than a successful of PR campaign (Lewis 2001, p. 31).Consequently, based on research a good reputation allows a company to easily attract customers companies by the establishment of reputation for delivering high-quality products and service (Ngwese and Zhang 2007, p. 30). Research show that a firms reputation is consider to the success or failure of its brands, so it is very important for a firm to maintain or advance their reputation (Herbig and Milewicz 1993, p. 18). In addition, research show a good corporate reputation leads firms to enhance financial and market performance, as a result the corporate reputation appears to emerge as a critical dimension of benchmarking of a firm performance (Lee and Roh 2012, p. 649). Hence, it is very important to get a good reputation company must be truthful, honest and consistent about the offering product or service in order to get a customer loyalty (Melewar, Nguyen and Abimbola 2013, p. 1).Brands and brandings have such a profound impact on the society as whole a not just on people who buy or used their product and service, thus an ethical brand enhances the firms reputation, since such a good reputationreinforces the brand in turn (Fan 2005, p. 341). However, any unethical behaviour of misconduct will seve intrust damage or even break the total intangible asset of company, so in order to retain a nd advance company name, marketing managers must concern and implement 6Cs of corporate marketing which are corporate identity, corporate branding, corporate communications, corporate image and corporate reputation must be integrated under the umbrella title of corporate marketing (Fan 2005, p. 341 and Balmer Greyser 2006, p. 730). According to Kotler and Keller (2006), brands are very important for both the company and the consumers, because brands indentify the source or maker of a product and service and allow consumers both individuals or organization to assign responsibility to a particular manufacture or distributor (Kotler and Keller 2006 as cited in Ngwese and Zhang 2007, p. 19).In this case, the brand reputation can be good or bad, strong or weak, its depend on how the company maintain their performance of reputation and it crystallizes how people feel about that reputation based on whatever information they have about the brand is regarded and respected (Ngwese and Zhang 2007, p. 31). I am exploring the meanings of brand reputation of MAS which is apparently affected after MH370 Flight incident. In this research, I hope to achieve the solution on how to fix and rebuilding the reputation of MAS Company and find the solution on how to get a trust back from customer itself. Also, find the way on how to maintain the customer loyalty after accident happen. Moreover, conclude the outcome on how far the correlations regarding brand reputation can affect the consumers perception. At the end, get the results regarding on the current level of customers confidence and trust in general people towards MAS reputation.Method1. Conduct a literature review on the implication of accident to the reputation of MAS.2. Observe the discussion of general people about the mystery of missing plane MH370, for example in collage or in a public place if somebody or friends talk about MAS Flight incident. Therefore, I will come closely and have a discussion with them in order t o observe their opinion and judgementregarding their own way on how they talk, feel and express their perspectives about MAS reputation.3. Interview randomly to a general people in Sydney (city area) to clarify and provide insight into conversations. Thus, I will try to conduct these interviews shortly after conversation of interest to a general people who discusses regarding the accident to the reputation of MAS. The common strategy for the interviews is to begin with full(a) and general questions and follow up on the interviewees response in order to capture the person meanings and get their perception and to avoid imposing my meanings on the interviewee. I will use structured interviews in order to ensure that answer can be reliably aggregated (consistent), also it can impinge on a large sample, so a representative sample is possible can be used to make statements.While the interviews will not be formal but it structured, it more likely as informal and the kinds of questions I will ask include the following a. What do you feel regarding the mystery of missing plane MH370? b. What do you think about the reputation of MAS after the accident occurred recently? c. What do you think that MAS should do in order to solve the tragedy of missing plane MH370? d. Do you still believe that MAS have a good reputation after the MH370 Flight incident? e. If you have a put on the line to travel going to overseas, do you still have trust to fly with MAS, despite the missing Flight MH370? f. Do you believe that MAS will improve their concern of security and safety as their offered the flying service in the future?4. Conduct a simple survey by a questionnaire paper regarding the people perspectives generally of MAS reputation after the MH370 Flight incident. This questionnaire will be given to a random people whom I meet in Sydney (city area) and I will distribute the questionnaire also by email and other social networking sites. The reasons, Im using questionnaires becau se its practical (I can do and conduct), realistic, sensible, handy, useful and convenient method. The outcome of conduct questionnaires can usually be quickly and easily interpret the result. 5. Write a research report that combines my brain of own horizon and perception of the relevant theory and previous research with the outcomes of my empirical research.Simple Gantt chartLimitations Time constraints (limitation) of the semester require less time than may be ideal for research study. By collecting secondary data for only six hours a week for six-weeks, there are bound to be very difficult to evaluate the accuracy of secondary data, and the quality of internal secondary data may be exaggerated or biased, since I rely on secondary data from the news. Being an outsider may also limit what is revealed to me. The interview and survey it can be difficult to obtain reliable data on attitudes, opinion and values (unless validated questionnaires are used).Delimitations I am choosing to not find the data from primary resources which is not available (not exist) and its not allowing the access of data. Thus, Im used the secondary data from the news which is available, in order to look a broader of perspective regarding the understanding of general people in society towards the reputation of MAS. It is often cheaper and it saves time than doing primary research. Additionally, I will not use unstructured interviews because a lot more time consuming in comparison to other research methods and it can be difficult to interview a large sample, affecting the datas generalise and representativeness, also prone to digression and much of the data collected might be worthless.ReferencesAaker, J 2009, Building Innovative Brands, Stanford Graduate School of Business, pp. 1-38, viewed 5April 2014, .Balmer, M.T.J and Greyser, S.A 2006, corporeal Marketing Integrating corporate identity, corporate branding, corporate communications, corporate image and corporate reputation, Europe an Journal of Marketing, Vol. 40 Iss 7/8, pp.730 741, Emerald, viewed 2 April 2014BBC 2014, absent Malaysia Airlines plane, News Asia, viewed 1 April 2014, Brigham, A. F 2010, Your Brand Reputational Value Is Irreplaceable Protect It, Forbes, pp. 1, viewed 5April 2014, .Dolphin, R. R 2004, incarnate reputation a value creating strategy, Corporate Governance, Vol. 4 Iss 3, pp.77 92, Emerald, viewed 4 April 2014Fan, Y 2005, Ethical branding and corporate reputation, Corporate Communications An International Journal, Vol. 10 Iss 4, pp.341 350, Emerald, viewed 2 April 2014Herbig, P and Milewicz, J 1993, The race of reputation and credibility to brand success, Journal of Consumer Marketing, Vol. 10 Iss 3, pp.18 24, Emerald, viewed 5April 2014Kohli, C 1997, Branding consumer goods insights from theory and practice, Journal of Consumer Marketing, vol. 14 Iss 3, pp. 206 219, Emerald, viewed 5April 2014Lee, J and Roh, J.J 2012, Revisiting corporate reputation and firm performance lin k, Benchmarking an International Journal, Vol. 19 Iss 4/5, pp.649 664, Emerald, viewed 3 April 2014Lewis, S 2001, Measuring corporate reputation, Corporate Communications An International Journal, Vol. 6 Iss 1, pp.31 35, Emerald, viewed 4 April 2014Melewar, T.C, Nguyen, B and Abimbola, T 2013, Corporate branding, identity, image and reputation (COBIIR), Marketing Intelligence Planning, Vol. 31 Iss 5, pp. 1, Emerald, viewed 3 April 2014Ngwese, E.R and Zhang 2007, Brand Reputation in International Marketing, Master of Science in International Marketing, pp. 1-65, University of Halmstad, viewed 4 April 2014, .Stine, G 2008, The Nine Principles of Branding, Polaris Inc. Branding Solutions, pp. 1-33, viewed 5April 2014, .